Shipping Policy

At Pebble&Pine, we are committed to ensuring that your order arrives quickly, safely, and in perfect condition.

Order Processing

• All orders are processed within 2–4 business days after payment confirmation.

• You will receive an email with your tracking information once your order has shipped.

Shipping Times

• Domestic Orders (Canada/USA): 5–10 business days

• International Orders: 10–20 business days (varies by destination)

Please note: shipping times may be affected by customs delays, seasonal demand, or unforeseen courier issues.

Safe Packaging Guarantee

• Every item is carefully packed to protect against damage during transit.

• Fragile items include extra protective wrapping.

• If your order arrives damaged, please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Tracking Your Order

• All orders come with tracking numbers so you can follow your shipment every step of the way.

• Tracking details will be sent to your email after your package has been dispatched.

Lost or Delayed Packages

• If your order does not arrive within the expected timeframe, please reach out to us.

• We will work with the courier to investigate and resolve the issue promptly.

Customs & Duties (International Orders)

• Customers are responsible for any applicable customs fees or import taxes in their country.

We process and ship orders as quickly as possible, ensuring safe packaging so your items arrive in excellent condition. Once your order has been shipped, you will receive a confirmation with tracking details (when available). Please allow processing time of 2–5 business days before shipment.

If you have any questions about your order or shipping, please reach out to us directly through our [Contact Form] on the website, and we’ll be happy to assist you.